SHIPPING POLICY

Once your order has been placed, we will send a confirmation email with your order number. When your order has been shipped, you will receive an additional confirmation email with a tracking number. In rare cases, your order could be split into separate boxes. However, you will still receive one order number and one tracking number for your complete order.

Your order might need a signature upon delivery. If there is no one around to receive the package, the courier will leave a delivery attempted card on your door. You can then organize for your order to be re-delivered whenever it suits you! If you choose to have the courier deliver the package without a signature, ESMÉI is no longer liable for your order.

EXCEPTIONS

1. Your package is sent back to shipper for failure of delivery because of:

• Incorrect address. You are subject to shipping charges for reshipment
• Unable to pick-up/sign the package. You are subject to shipping charges for reshipment.

2. Your package arrives in damaged condition.

We will do our best to ensure your items arrive in perfect condition. However, in the unlikely event that your box arrives in damaged, please accept the delivery and contact us at help@theesmei.com . We can then get everything sorted for you. If you refuse your order without authorization from us, you will be responsible for all shipping charges.

3. In the very rare case that your package loses tracking on the way to its destination for more than 5 days, please contact us.

Please note that an order may be delivered to a neighbor in the case that the delivery attempt is unsuccessful. Delivery to a neighboring address is up to the judgment of the driver. Signature required orders which cannot be delivered will be returned to the warehouse. For lost or missing packages, we will provide you with the information of the carrier and tracking number associated with your order so that you may contact them directly. Please note that we are not responsible for lost packages sent to mail forwarding providers.

Taking the safety of our members in mind when incidents such as suspected package theft have happened, we kindly ask our members to file a police report with their local precinct so that their refund or exchange claim can be properly investigated. We regret that we are unable to initiate a refund or exchange before this is complete. Once you submit a police report, a member of our Loss Prevention Team will reach out to them within 48-72 business hours.

Please be sure to provide all requested information.

ESMÉI is not responsible for delays in shipping or delivery due to natural or uncontrollable events. Additionally, ESMÉI is not responsible for delays related to the courier itself (such as customs clearance).