What is the cost of sales tax?
Sales tax is applied to your order in accordance with individual State and local regulations. An estimation of the tax charge is indicated in your cart, but the exact charges will be calculated once your order is shipped. The final amount will be indicated in your shipping confirmation email notification.
Why has my payment been refused?
After the authorization, a transaction can still fail. If the transaction fails after authorization the funds will still be reserved on your bank account. Although they have not been debited, they may appear to have been collected. Please note that after authorization the reserve can last up to 30 working days before it is lifted. This may change depending on banks and credit providers. The reasons for such failure may simply be:
- The card limit has been reached
- The card information entered is wrong
- The card reached the maximum number of charges allowed in a period
- The billing address does not match with the cardholder details
- The card does not allow international transactions
- The card does not allow online transactions
Depending on the country in which you are located you might have to call your bank to authorize your credit card for online, cross-border or overseas transactions.
In other cases, the reasons are less obvious and may relate to the ever increasing fraud prevention and other security measures implemented by credit card companies to protect the cardholder against card abuse.
What payment methods do we accept?
Credit cards, Paypal (to register a paypal account, please visit their website at paypal.com)
Is it safe to use my credit card on theesmei.com?
All online credit card transactions performed on this site are secured payments. For more information, please visit our Terms and Conditions
Can I get a tax refund on my online purchase?
The prices in euro and sterling of KENZO products includes taxes, respecting the rules of the shipping country. You will not receive a VAT refund for your purchases on our site.
Which methods of payment do you accept?
Methods of payment accepted are: credit card (Visa, Mastercard, American Express, Carte Bleue and Maestro), Paypal and Klarna (Pay now, Pay later, Pay over time).
Local payment methods are also accepted: Sofort, iDeal, China Union Pay, WeChat Pay, Alipay, JCB, Discover and Diners Club.
All US credit cards and payments done with Paypal, Sofort, Ideal, CUP, WeChat Pay, Alipay, JCB and Klarna Pay now are debited immediately while all other payment methods are debited at the time the order is shipped.
Availability of Klarna payment methods varies by country:
- Klarna Pay now: Austria, Germany, Netherlands.
- Klarna Pay later: Austria, Belgium, Finland, Germany, Netherlands, United Kingdom.
- Klarna Pay over time: Australia, Austria, Finland, Germany, Italy, Spain, United Kingdom, United States.