Delivery is based on the selected shipping method.

• Ground Shipping.Delivery in 5 to 7 business days.
• Second Day Shipping - $15.00. Delivery in 2 business days.
• Overnight Shipping - $25.00. Delivery next business day.

When the order will be tendered to the courier, you will receive an email from the courtier providing the tracking number…related to the order. To monitor the status of your order, you may visit the courier website and insert the …number in the Track Your Shipment area

No, the shipping address can not be modified. For any doubts, please contact us at help@theesmei.com

If your new card is with the same bank as the original purchase, we will be able to process the refund to the original payment method.  However, if you no longer use the same bank, we can issue an online credit. For consumer safety, we cannot manually type in a credit card account number for a refund.  

Our inventory sells out very quickly. The best way to handle your request is to use our Instant Credit voucher. While processing your return via the Returns Center, you might be offered an Instant Credit code along with a prepaid shipping label. Not all orders qualify for an Instant Credit code and might only be eligible for a return for a refund.

Instant Credit voucher will allow you to instantly purchase new items. Credit comes with no strings attached, any unused portion of your credit will be refunded after your items are received in our warehouse. If it's not used by the time your return is processed at our warehouse, you will receive a refund to the original payment method and the code will be deactivated.

If you have initiated the return within 30 days of the fulfillment date, the refund will be given in the original form of payment. Upon requesting return you will be presented with Instant Voucher option. This voucher is option, you do not have to use it. It works as a gift card for exchanges and repurchases. As soon as your return is delivered and processed this voucher expires and you will be refunded to the original method of payment.

No, we are sorry to say that store purchases are only eligible for exchange in our store locations.  

Yes! If returning your order to a store location is more convenient for you. We have two options for you.

You may bring your items, along with your order confirmation email, to a store and they will process your return and refund. Or you can request your return online, select option to drop your return off in store. You will be presented with Instant Voucher and when you drop off your package in store location, store will process and refund your return. Our normal e-commerce return policy is followed.

We know not everything works out and we want to help ensure you look fabulous in everything you purchase from us. We are here to help. We will gladly accept select unwashed, unworn, and unused merchandise within 30 days of fulfillment date for exchange or refund. All original tags must be attached. Shipping charges and Route Insurance are not refundable. Clearance items are FINAL SALE and are not eligible for a refund or exchange